Privacy Policy

Irvine International Floors Ltd (Irvine Flooring) values our customers and respects your privacy. We collect information about you through our website in order to improve the way we communicate with you about our products, services and promotions.  We do not sell or rent your personal information to third parties. As described in this policy, we may under certain circumstances share your information with third parties that provide services on our behalf or with whom we have partnered to offer a particular product or service (see more information on this below). 

This privacy policy applies only to information collected online by irvineflooring.co.nz and describes the personal information we collect about you, why we collect it, how we use it and when we share it with third parties.  If our information practices change, including this Privacy Policy, we will update the policy on our website.  We encourage you to check this document regularly.  By continuing to use this website after this Privacy Policy has been updated, you acknowledge that you have read and understood the updated Privacy Policy and agree to be bound by it.

If you have any questions about our Privacy Policy, please contact us via the ‘Contact Us’ menu found on the top navigation bar on the home page. 

Personal Information Collection

Personal information from visitors to our website is collected only when knowingly and voluntarily submitted.  For example, we may need to collect such information to allow you to log in to the website or to supply you with products ordered through the website, or to answer or forward any requests or enquiries.  It is our intention that this policy will protect your personal information from being dealt with in a way that is inconsistent with New Zealand’s privacy laws. 

Use of Information

We may use personal information that visitors to our website submit can be used in the following ways:

  • To process and fulfil your order and to send you emails to confirm your order status and shipment.
  • To communicate with you and to send you information by email, postal mail or other means about our products, services and promotions, unless you have directed us not to contact you with promotional communications.
  • To administer and fulfil our promotions.
  • To help us address problems with and improve our website design, products and services.
  • To analyse trends and statistics.
  • To protect the security or integrity of our website and our business.
  • To contact you if necessary.

Does Irvine Flooring share my information?

We may share your personal information in the following ways:

  • With our service providers who manage our customer information and perform services on our behalf, these may include promotions, and communications to our customers. We do not authorise these service providers to make any other use of or disclose your information.
  • To conform to legal requirements (including, but not limited to, requirements in accordance with any applicable law, regulation or government request) or comply with legal process, or to help maintain the law.
  • To protect our rights, or property, or those of our related companies.
  • To enforce our terms and conditions.
  • To act in the interests of our, or our related companies, customers or others as deemed appropriate.

How do I access or change my information?

You can review and change certain personal information related to your use of our online sites (such as your name and contact information). To access your information at the Irvine Flooring website, simply log in to your account using your email address and password, and you will then be able to edit your personal information profile.

How do I make choices about receiving promotional communications?

Irvine Flooring wants to communicate with you only if you want to hear from us. If you prefer not to receive promotional information, such as information about our products or promotions, you can let us know by logging into your account and altering your preferences. You can choose to opt out of email promotional communications by clicking unsubscribe in the body of the email.

If you change your mind you can start receiving promotional communications from us again by logging into your account and changing your preferences, by signing up when you visit our website.

Please note that if you make an online purchase from us, we may need to confirm your order status and shipment by email. We may also need to contact you via telephone, email or postal mail with questions or information regarding your order.

How does Irvine Flooring use cookies?

Our website uses "cookies," which are small data files that are stored on your computer when you visit a website. Cookies enable you to shop on our websites and may be used in a variety of ways to enhance or personalise your online browsing and user experience.

For example, we may use cookies to enable you to use certain website features, remember the items in your shopping cart, store your preferences, recognise you when you return to our website, track your orders, and monitor and maintain information about your use of our website.  Cookies may also be used to collect transaction information needed by a script or loyalty program to which you have authorised us to provide your personal information. (See the section entitled, "Does Irvine Flooring share my information?” above.)

You can set your browser not to accept cookies or to notify you when you are sent a cookie, giving you the opportunity to decide whether or not to accept it. However, if you do not accept cookies, you may not be able to access your account information or make purchases on our website.

Security

We strive to ensure the security, integrity and privacy of personal information submitted to our website, and we review and update our security measures in light of current technologies.  We endeavour to take all reasonable steps to protect the personal information you may transmit to us or from our online products and services.  Once we do receive your transmission, we make our best efforts to ensure its security on our systems.  We will not store credit card information with your registered online profile.  If you have accessed a secure server, the first characters of the website address should change from “http” to https”

In addition, we limit the number of our employees that have access to the databases that contain personal data, and our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us.  However, we will not be held responsible for events arising from unauthorised access to your personal information.

 

Third Party Websites

This site contains links to third party websites. These linked websites have not been prepared by us and are not under our control therefore we cannot accept responsibility for the conduct of companies linked to our website.  Before disclosing your personal information on any linked website, we advise you examine the terms and conditions of using that website and its privacy policy.

Problems or questions?

If we become aware of any concerns or problems with our website, we will take these issues seriously and work to address them quickly.

If you have any further questions relating to our Privacy Policy, or you have a problem or complaint, please contact us via the ‘Contact Us’ menu found on the top navigation bar on the home page or emailing us at info@irvineflooring.co.nz or by writing to – Irvine International Floors Ltd, PO Box 16-898, Christchurch 8441, New Zealand.